Verbal Self Defence:
Verbal defusion, de-escalation, and conflict resolution skills which really work.
Protect’s ‘Controlling Face-To-Face Conflict’ course is designed to equip your team with the skills to verbally defuse aggressive, upset or angry customers and provide a platform for dialogue wherever possible.
This engaging and interactive half day course introduces attendees to relevant and simple strategies to help control situations where a customer is angry, frustrated, upset or abusive. The principles and techniques explored are simple to retain and to use under pressure.
This course will add value to any team who work with clients at a face-to-face level.
We can deliver this course anywhere in New Zealand.
For more information make an enquiry
resolution courses I’ve done before. The realistic scenarios
will really help with my role at work. "
- T A’Costa - Auckland City Council